About Us
Complete Home Medical Equipment
At One Step Ahead & HME we have everything you need for in-home medical equipment. We carry a full line of durable medical equipment.
- Hospital beds
- Oxygen equipment
- CPAP / BiPAP therapy
- Bili lights
- Mastectomy products
- Diabetic shoes
- Products from Amoena, Invacare, ResMed, Trulife, Golden Technology, and more
Check out our range of important FREE assessment services.
- FREE mastectomy fittings
- FREE orthotic fittings
- FREE diabetic foot assessment
- FREE delivery on select equipment
Call us or stop in today for all your equipment needs, services or any other medical supplies you need. We are here to answer your questions and help you along the way.
"Our customers' health and comfort is our top priority. We are here because we care. We want our customers to know that when they come to our store, they will receive compassionate and friendly service with a personal touch."
— Ed and Lucy Potts, Owners of One Step Ahead & HME
Our Secret to Success is our Highly Qualified Team
One Step Ahead & HME has been providing quality medical products and related services for residents of Fairfield and the surrounding communities since 2005. We are a local, family owned and operated company, and we have a staff with over 50 combined years of health care experience.
Our staff is always available and willing to answer your questions when you visit our store. We are here to assist you in any way that we are able to. Our primary focus is providing you with superior service and custom care.
We have more than 10 employees who are committed to assuring your wellness and comfort and are dedicated to providing you with the personal service you deserve. Several of our employees carry certification and licensure from national agencies, so you can be assured to receive the top-quality knowledgeable care you require. Members of our team includes professionals with credentials for Pedorthic assessments, mastectomy fittings, and respiratory services.
Certified Pedorthists
One Step Ahead & HME's exceptional staff includes 3 certified pedorthists: Lucy Potts, Christina Simpson, and Kirsten Melton. Our certified pedorthists have received extensive training and earned their credentials, and they'll help you with specialized footwear.
- Assessing your feet
- Consulting with your physician
- Modifying footwear
- Employing supportive devices to address conditions that affect your feet and lower limbs
"Out of 125 certified pedorthists in the State of Illinois, having three pedorthists in one location provides a great advantage for the people in our area. Because we have more expert staff, we can schedule more appointments, allow walk-ins when necessary, and can be readily available for the customer's convenience. We are here to help you with a comfortable and healthy fit every time. Whether you are a diabetic and / or an individual who works on your feet the majority of the day, we can provide a custom fit and experience with the shoe and orthotic that's right for you."
— Kirsten Melton, C.Ped
Certified Mastectomy Fitters
Lucy Potts and Christina Simpson have been trained and are qualified to help you with measurements, fitting, dispensing, and adjusting prostheses, bras, and related supplies.
"Every patient experience with us is unique because every woman is unique. We are available to work with the patient post-mastectomy to provide the correct form and bra with compassion, understanding, and expertise. It is our utmost priority to provide the patient with a life-changing experience that will help re-instill confidence and dignity."
— Lucy Potts, CFm, C.Ped, CPht
Certified Respiratory Therapist
Neil Austin, our respiratory therapist, enables us to provide you with a range of respiratory care services in our store and in your home. Neil is trained and certified to help you with numerous respiratory needs:
- Administering and maintaining home oxygen
- Assisting you with CPAP and BiPAP therapy
- Other respiratory supplies and treatments
"At the heart of our services is our passion to provide patients with independence and quality of life. Everything we do is not driven by sheer numbers, but by quality and excellence. Helping our patients become healthier and independent ensures that they are spending time with family and friends doing what they enjoy."
— Neil Austin, RRT, RCP
Accredited by the Accreditation Commission for Health Care
One Step Ahead & HME is accredited by the Accreditation Commission for Health Care (ACHC) in Illinois to ensure patient-focused, quality, clearly written standards for our home medical equipment organization. ACHC is a leader in durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) accreditation. We provide HME services, which is the delivery, set up, and / or maintenance of medical equipment and / or oxygen and all education regarding the use of the equipment.
We provide respiratory care service (RCS) by a licensed respiratory care practitioner. RCS is ongoing hands-on care of the client / patient, which may include an assessment and / or education of a respiratory condition.
Our Fitter Services provide orthotic / prosthetic fitting of a variety of products such as diabetic shoes, soft orthotic appliances, and post-mastectomy breast prostheses.
What It Means to Be Accredited
Accreditation is a process in which certification of competency, authority, or credibility is presented. Being accredited, One Step Ahead & HME can assure you that our trained professionals have the skill and judgment to provide service related to the preservation or improvement of the health of individuals or the treatment or care of individuals who are injured, sick, disabled, or infirm.
Our Code of Ethics
- We will consistently strive to provide quality services to our patients and to the community in accordance with the highest professional and ethical standards possible.
- We will abide by federal, state, and local laws, statutes, rules, regulations, and ordinances, and with federal, state, and private payer health care program requirements.
- We will conduct business professionally and properly, and we will do our best to prevent any fraud or abuse of federal, state, or private payer health care programs.
- We will not discriminate on the basis of age, sex, race, creed, color, national origin, or disability.
- We will fulfill our obligation to screen, test, manage, and evaluate personnel.
- We will fulfill our obligation to orient employees to their roles and to provide staff development education to maintain the current knowledge and skills needed to competently serve our patients.
- We adhere to standards of integrity in advertising, marketing, billing practices, and managing the services we offer.
- We will assist in admitting, planning, and discharging patients in a manner that will meet the total patient care needs, in cooperation with community resources and agencies.
- We will not knowingly misrepresent the relationship of the company to other health care providers, institutions, or payers.
- We will take appropriate precautions necessary to ensure the safety of our employees and patients.
- We will protect our employees and patients with appropriate insurance coverage.
- We will take appropriate measures to provide our patients with respect, emotional support, and personal dignity.
